✅ Eligibility for Refunds
We offer refunds under the following conditions:
- You accidentally purchased the same product more than once.
- You experience critical technical issues with the product that prevent its intended use and our support team is unable to resolve the problem.
- You requested a refund within 7 days of purchase.
- The product has not been downloaded or significantly used.
🚫 Non-Refundable Situations
Refunds will not be issued for:
- Change of mind or personal dissatisfaction after download.
- Incompatibility due to unsupported systems or environments.
- Lack of understanding of how to use the product (we offer documentation and support).
- Product downloaded and fully accessed or integrated.
🛠️ Support Before Refund
We strongly encourage you to contact our support team first. Most issues are resolved quickly through configuration assistance, compatibility checks, or replacement files.
💳 How Refunds Are Processed
- Approved refunds are processed to the original method of payment within 5–7 business days.
- You will receive an email confirmation once the refund is initiated.
🔁 No Returns (Digital Products)
As all products are delivered digitally, no physical returns are required. Once access is granted, the product is considered delivered.
Thank you for choosing RochaProgram.
Your satisfaction is important to us—and so is fairness and transparency.